Either you or Kensington Stables can cancel appointments for weather or ground conditions.
Trail rides: Advanced reservations are advised. Please call 718-972-4588 to inquire about availability. Walk-ups will be accommodated if a trail guide and horses are available. In the event you need to cancel or reschedule your appointment, please call the barn directly.
-We recommend that new lesson reservations be made 6 days in advance. Requests with less notice are subject to availability.
-Lesson time slots begin at 10am, 11:30am, 1pm, 2:30pm, 4pm, and 5:30pm. Additionally, 7pm is available indoors year-round, and outdoors during the summertime.
–We recommend scheduling your next lesson before you leave the stable. Otherwise, lesson reservations are processed between 11am-7pm daily. Any inquiries or reschedules received after 6pm will receive a response the following day. Please call Barbara at 718-213-0772 for a reservation or to discuss your individual needs.
-Please only make a reservation when you are confident it works with your schedule. We have a limited number of instructors, horses, times and facilities available and custom schedule each appointment. Late notice changes have a negative impact on our ability to serve other customers.
-When communicating with your instructor about scheduling, a prompt response is greatly appreciated. She/he may be on a limited break in between teaching students and horse care.
–Cancellations should be made with 3 days advance notice to allow a student from the wait list to possibly fill your slot.
-We understand that emergencies may some times come up, but multiple late cancellations may be subject to a missed lesson fee and/or non-refundable deposit for the full cost of the next lesson.
–No shows require that the next reservation be made with a non-refundable deposit for the full cost of the lesson. No shows may also be subject to fees.
–Reschedules should be made with 3 days advance notice. Alternate times will be offered if available. If we do not hear back from you within 4 hours, we may go to the next student on the wait list.
–Late arrivals may require that the lesson end at the originally scheduled time, so that the next student is not adversely affected.
-We do not have staffing for reminders or reconfirms once your lesson has been booked. If you would like to add a reminder service, the rate is $5 per lesson paid in advance.
Thank you for joining us in the saddle!